Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or something you think we should know about, we are always glad to hear from readers. This page explains the easiest way to reach us and what you can expect once you do.
How to Contact Us
The quickest way to reach the team is by email. Simply write to [email protected] and a member of staff will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
To help us reply properly the first time, it is useful to include:
- A clear subject line – for example, “Correction request” or “General question”.
- The page you are referring to – a link or page title saves time.
- A short description – a few sentences explaining what you need is usually enough.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Pointing out information that looks out of date or incorrect.
- Asking for more detail about something mentioned on the site.
- Sharing feedback on how easy the site is to use.
- Raising a concern about content or reporting a broken link.
- General enquiries about working together or editorial matters.
If you spot a mistake, please tell us. Keeping our pages accurate matters, and reader reports are one of the most helpful ways we find things that need fixing.
When to Expect a Reply
We aim to answer all messages within two to three working days. During busy periods or public holidays it may take a little longer, but no message is ignored. If your question is urgent, please mention this in your subject line and we will do our best to prioritise it.
Please note that we are unable to help with personal account issues held with third parties. In those cases, the best route is to contact that organisation directly, as only they can access your details.
Your Information
When you email us, we only use your name and address to respond to your message. We never sell your details or add you to mailing lists without permission. You can read more about how your information is handled in our Privacy Policy. For the rules that apply to using this website, please see our Terms of Use.
Thank You
Every message helps us improve. We appreciate you taking the time to write, and we look forward to hearing from you.